Notice of Privacy Policies
This notice describes how medical information about you may be used and disclosed and how you can get access to this information . Please review it carefully.
This Notice of Privacy Practices (“Notice”) is provided by Lakeland Medical Billing LLC, DBA Coast2Coast (“Coast2Coast,” “we,” “our,” or “us”) in accordance with the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), and applicable state law.
This Notice describes how we may use and disclose your protected health information (“PHI”) and outlines your rights regarding that information.
Protected Health Information (PHI) means information about you, including demographic information, that identifies you or could reasonably be used to identify you, and relates to your past, present, or future health condition, healthcare, or payment for healthcare.
Coast2Coast provides medical billing and revenue cycle management services on behalf of healthcare providers. References to “we” include our employees, contractors, and business associates who require access to PHI to perform services.
Our Responsibilities
We are required by law to:
- Maintain the privacy and security of your PHI
- Provide you with this Notice of our legal duties and privacy practices
- Notify you following a breach of unsecured PHI without unreasonable delay and no later than sixty (60) days after discovery
- Follow the terms of this Notice currently in effect
We reserve the right to change this Notice and make updated terms applicable to all PHI we maintain. Updated versions will be made available upon request and on our website.
Your Rights
You have the following rights regarding your PHI:
Access Your Information
You may request an electronic or paper copy of your medical or billing records. We will generally respond within 30 days and may charge a reasonable, cost-based fee.
Request Corrections
You may request that we correct information you believe is inaccurate or incomplete. We may deny the request but will provide a written explanation within 60 days.
Request Confidential Communications
You may request that we contact you in a specific way or at a specific location. Reasonable requests will be honored.
Request Restrictions
You may request limits on how we use or disclose your PHI. We are not required to agree, except where required by law.
Accounting of Disclosures
You may request a list of certain disclosures of your PHI made within the previous six (6) years. One request per year is provided at no cost.
Receive a Copy of This Notice
You may request a paper copy of this Notice at any time.
Designate a Representative
If you have given someone legal authority (e.g., power of attorney), that person may exercise your rights on your behalf.
File a Complaint
You may file a complaint if you believe your privacy rights have been violated. We will not retaliate against you.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Your Choices
For certain situations, you have the right to tell us how your information is shared, including:
- Sharing information with family, friends, or others involved in your care
- Disaster relief situations
- Communications such as fundraising (where applicable)
If you are unable to communicate your preferences, we may share information if we believe it is in your best interest.
We will not use or share your information for the following purposes without your written authorization:
- Marketing
- Sale of your information
- Most uses of psychotherapy notes
You may revoke your authorization at any time in writing.